Frequently Asked Questions

How can I place an order?
Ordering from Travel Valu is easy! Add the products you want to your cart, proceed to the checkout page, fill in your details, and choose a payment method. After payment, you'll receive a confirmation and your order will be processed.

Can I cancel or change my order?
We process orders quickly, but if you need to cancel or change your order, please contact us as soon as possible. We can only do this if your order hasn't shipped yet. Once your order has shipped, we can no longer change it.

How long will it take for my order to arrive?
Orders placed before 11:59 PM will be shipped the next business day. Delivery time depends on your delivery address. Once your order is processed, you will receive a track & trace code indicating the expected delivery date.

What are the shipping costs?
We offer free shipping on all worldwide orders over €20. For orders under this amount, shipping costs may apply, depending on weight and destination. Standard shipping rate: €2.99.

What can I do if my order is damaged or incomplete?
We're sorry to hear you're having a problem with your order! Please contact us by email within 7 days of receipt. We'll provide a suitable solution, such as a replacement or a refund.

Can I return my order?
Yes, you have a 100-day return policy. The product must be undamaged and in its original condition, including the packaging. Return shipping costs are the customer's responsibility, unless the product is defective or incorrectly delivered.

How can I return a product?
Please email our customer service to initiate the return process. Once approved, you can return the product to us. Make sure you package it properly to prevent damage during transport.

Is my payment safe?
Yes, we use secure payment methods like iDEAL, credit card, and PayPal. All payments are processed via an encrypted and secure system.

How can I exchange my product?
We do not offer a direct exchange service, but you can return a product and then place a new order for the desired product.

What happens if my payment is unsuccessful?
If the payment is unsuccessful, please try again using your chosen payment method or choose an alternative payment method. If you need assistance, please contact us.

What should I do if I forgot my password?
Go to the login page and click "Forgot Password." Enter your email address, and you'll receive an email with instructions to reset your password.

Do you also ship to other countries?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination country. Contact us for specific information about international shipping.

Do you have another question?
Please feel free to contact us! We're happy to help.
Via the contact page or Contact@travelvalu.com